The Times reports that customer service satisfaction levels are the worst in Europe.
Customer service levels ‘are among worst in Europe’.
https://www.thetimes.co.uk/article/customer-service-levels-are-among-worst-in-europe-bdb0gxm93
Apparently, the figures from 2018 showed that about 33 per cent of customers experienced a problem, the highest proportion in the European Union, where the average is 22 per cent. Sectors that were found to have performed the worst in terms of trust and satisfaction were transport, telecoms, utilities and property services.
We operate an ADR service which helps traders and businesses to resolve their disputes quickly and efficiently with consumers.
We are currently offering a free trial of this service as set out on our website. www.promediate.co.Uk/adr-roadshow
Ours is a non binding mediation process and we are certified by CTSI.
For many businesses ADR is the new shop window as satisfied clients are more likely to buy with confidence knowing that if something goes wrong there is a mechanism there to help obtain redress.
To take part in the trial please get in touch with us. What are you scared of?