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Small Business Commissioner – The Law Society responds cautiously

Lord Denning once said: “Cash flow is the life-blood of the construction industry. It might be added that when the circulation is impeded by clots the consequence is thrombosis! One of the greatest threats to cash flow is the incidence of disputes.” Lord Denning...

Workplace Mediation – zoo politics

Ok. Too early to talk about Christmas? As the story below illustrates, disputes between employees and employers can result in a very public airing of the dirty washing, yet an increasing number of employers are finding a new way of resolving such disputes through...

Surprise surprise! Customer [no]/[great] service!

More examples of great vs non existent customer services reported today. Both customers were in for a nasty shock but received different treatment. Waitrose paid for a family with a one year old toddler to stay in a hotel for two days after they thought that their...

Complaints about Lawyers – ProMediate certified by CTSI to mediate

Click2Mediate Claims Against Lawyers – ProMediate Certified ADR scheme ProMediate has been certified by CTSI to provide ADR to Solicitors in dispute with clients under the ADR Directive. Solicitors already have to provide details of the Legal Ombudsman to...

Bake off again! – When is sugar not sugar?

There is a controversy about the Bake Off every week! This week the question raised by dietitians and weight-loss experts is whether the Bake Off  portrayed a ‘confusing and misinformed’ message about sugar. In Wednesday’s ‘free-from’...