Sep 28, 2015
With only 2 days until the implementation of the ADR Directive, England fans are looking at their options to complain following their team’s sorry performance against the formidable Welsh on Saturday. They are questioning captain Chris...
Sep 28, 2015
The ADR directive is no joke! A lot of businesses have still not woken up to the need to put in place arrangements to offer a certified Alternative Dispute Resolution provider to clients and customers from Thursday, thanks to the EU directive on this issue but...
Sep 28, 2015
Sometimes something rare comes along that changes our perspective and outlook on life, like a red moon. Unfortunately waking up at 3am was a sacrifice I was unwilling to make to witness this event and many people will have slept through it, unawares. Others may have...
Sep 23, 2015
With only 7 days to go to the implementation of the ADR Directive, lawyers are contacting us to get their arrangements in place to deal with client complaints. After 1 October, they all need to inform clients of a certified ADR provider to deal with any unresolved...
Sep 23, 2015
We deal with a lot of holiday complaints at ProMediate. Thomas Cook was in the news again recently: A military veteran with terminal cancer was forced to cancel his holiday because he had a chemotherapy appointment. Initially Thomas Cook refused to give him a refund....
