May 4, 2016
It is not just complaints about goods and services that can be made by consumers. Consumers can also complain about age, disability, sex and race discrimination as demonstrated by a story concerning a Tesco customer. This is where an ADR provider can help as well as...
May 3, 2016
Overcoming differences Small businesses that find themselves in disputes with customers are facing more pressure to resolve matters away from court. (According to the Federation of Small Business in this month’s First Voice magazine). ProMediate makes it...
Apr 29, 2016
Consumers are increasingly venting their frustration with businesses through social media and review sites such as Trip Advisor. A ruling from Germany may make it more difficult for these sites to publish their reviews in Germany at least. There has been an explosion...
Apr 23, 2016
The scandal over emissions tests being faked continues to rumble on, demonstrating that complaints about performance of goods can lead to the destruction of an industry. People are looking for redress and mediation in these situations could be effective. The furore...
Apr 23, 2016
Sometimes all anyone wants is an apology. New legislation in Scotland makes it easier to apologise without incurring liability. The Apologies (Scotland) Act 2016 (The Apologies Act) came into force on 24 February 2016. This new piece of legislation makes it possible...
