Aug 6, 2016
All businesses are obliged to provide details of a certified ADR Provider following an unresolved complaint, but not obliged to use ADR. It is not known who Argos puts forward or whether they use ADR, but the following case is an example of a customer complaint...
Aug 4, 2016
Nearly half of small businesses in Britain are failing to seek legal advice for legitimate potential claims, research shows. Concerns over legal fees and the amount of time required to mount a legal action were cited as the main reasons dissuading the nation’s...
Aug 1, 2016
ProMediate has a panel of mediators who specialise in dealing with personal injury and clinical negligence disputes. In a previous post, we explained that NHSLA published its annual accounts recently and how mediation can save legal costs. The NHS Litigation Authority...
Jul 30, 2016
A decision illustrates dangers of not complying with pre-action protocols, which includes mediation and ADR. In Nicole Chapman v Tameside Hospital NHS Foundation Trust (unreported, 15 June 2016) the County Court ordered a defendant to pay the costs of a claimant who...
Jul 28, 2016
In case readers do not want to read a detailed article about this, here are the main points from a mediator’s perspective: 1. The report recommends reinstating the National Mediation Helpline and After hours court based mediation scheme that was previously...
