May 23, 2016
Customers are increasingly turning to social media to post bad reviews about goods or services they have bought, causing damage to businesses’ reputations. We would caution against posting online before first exhausting the complaints process. That avenue may...
May 18, 2016
High speed broadband – a new right likely to bring new claims? Under the Queen’s Speech families will get the right to automatic compensation if their broadband fails. Ofcom, the industry regulator, will also get an automatic right to force broadband...
May 18, 2016
ProMediate has mediators who deal with personal injury/RTA/clinical negligence claims. We are carrying out a short survey (2 questions) as to the use of ADR by practitioners in this area and whether this will increase in future. We should be grateful if you could...
May 18, 2016
Here is another sorry tale about disappointed litigant who fought and lost, which serves as a salutory lesson. It is not known whether the parties mediated but as an arbitrator it must be galling for Mr Griffiths QC to lose a case such as this. Mr Griffiths, a...
May 17, 2016
We have previously written about the release of unknown claims when settling a case at mediation. Some parties try to add in a clause that reads “in full and final settlement of all claims known and unknown” The Court has to compare the release against the...
