Aug 19, 2016
Lawyers’ clients are not being told of their right to complain about poor service despite a regulatory obligation to ‘signpost’ the ombudsman scheme, the Legal Ombudsman claims. Apparently of 100 cases it dealt with, 72% of complainants said...
Aug 15, 2016
Sometimes when one is wrapped up in a dispute it can be difficult to find the way forward and to get perspective on the situation. This is where mediation can help, by bringing the parties together to talk about the things that actually matter. Don’t hesitate!...
Aug 12, 2016
We recently had to have a vehicle repaired and it took over 8 visits to the garage in question. That got us thinking. All businesses are required to signpost customers to ADR when complaints cannot be resolved. That includes motor repairs and sales. Mediation...
Aug 10, 2016
For parties wanting to mediate in Manchester we have a special arrangement with the Chamber of Commerce on Deansgate to use their facilities including meeting rooms. So, don’t hesitate – mediate in Manchester!
Aug 8, 2016
Increasing Court fees are leading to people avoiding Court. One way of doing this is to mediate early on, before issuing proceedings. The Courts encourage parties to mediate and can make a costs order against parties if they refuse to do so. The body which compiles...