ProMediate Mediation Services - What we do
Mediate
Arrange a mediation
Find a mediator for civil, commercial, property or workplace disputes
We offer training in mediation and alternative dispute resolution
We are a long established mediation provider with a panel of expert civil, commercial, property and workplace mediators. We have mediators around the UK and can mediate in person, online remotely, or by telephone. We also provide mediator training. We are currently registered with the Civil Mediation Council as a Mediation Provider and Training Provider.
We have a flexible and friendly, personal approach so why not get in touch and we will try to help?
Consumer ADR
To instruct a mediator just email us at enquiries@promediate.co.uk or phone us.
Please click on the button to find a list of our mediators and their cvs.
Peter Causton, Director and Mediator answers some questions
What is Mediation?
Mediation is a journey between parties in conflict which hopefully ends in a mutually acceptable resolution, which can be less stressful and costly than litigation. The mediator plays an important role in the process, helping the parties to understand their options, the risks they face and to work towards resolving their differences. Mediation is a voluntary and confidential process. The participants remain in control of the process throughout and the mediator does not impose a solution to the problem. It is more informal and less costly than going to Court and it is not necessary always to have legal representation. Quite often, just getting people in a room together, or in separate rooms, seems to help particularly as communication is often a key issue. It is surprising how often even the most intractable dispute can be resolved through negotiations. We offer an informal chat to discuss your case free of charge (subject to availability).
About ProMediate
I founded ProMediate in 2015 after training as a mediator and working as a lawyer for 20 years. I am passionate about resolving disputes and saw that there was a better way than going all the way to a trial in many cases. Litigation and formal Court processes just didn’t work for a lot of people who ended up disappointed with the outcome. In litigation there is frequently a winner and a loser. Through mediation, parties can avoid losing everything. In the workplace, people can save their job and find better ways to communicate. I saw first hand how costs could easily escalate, making it difficult to resolve the underlying disputes. Now, this is being recognised in society at large, with the government considering making mediation compulsory in some cases. We have grown over the years and other mediators have joined the panel. We have a good success rate in resolving disputes (over 90% of cases settle). All of our mediators are Civil Mediation Council registered and very experienced in their fields. We mediate online, by telephone or in person. We deal with a wide range of cases, such as disputes about property/land, boundaries and fences, cohabitation, wills and probate, contract and construction, public sector contracts, consumer and business. There are very few disputes which we cannot help with. If in any doubt please give us a ring. You can find out more about our mediators below:
ADR Reports 2024
Our most recent reports are here:
annual adr report gambling 2024
We currently are concentrating on mediation in civil and commercial cases as there is not a lot of demand from traders for ADR for consumer disputes.
ADR Reports 2021-2023
ADR Biennial and annual CTSI and UK Gambling Commission Reports
Here are our biennial reports as an ADR provider:
1-11-23-ADR report biennial 2021-3
Biennial report 2022-3 gambling
We are pleased to announce the publication of our CTSI biennial ADR Report and the Gambling Commission Biennial Report. These reports, reflecting eight years of progress since the implementation of ADR regulations, are now available for your review. You can access them by clicking on the link above.
It’s been eight years since the ADR regulations were introduced, back when we were still a part of the EU. The EU legislation mandated signposting for resolving consumer disputes, although it did not enforce the use of ADR. Unfortunately, the anticipated transformation in consumer dispute resolution did not materialize as expected. The primary challenge stemmed from limited engagement from traders, despite consumers showing great enthusiasm. Traders found it difficult to comprehend their obligation, which was confined to signposting alone. In contrast, consumers expressed a strong preference for ADR over pursuing litigation.
Regrettably, the uptake we had hoped for has not been realized. We continue to work towards facilitating effective consumer dispute resolution and remain committed to enhancing engagement between traders and consumers.”
Our Civil and Commercial Mediators
https://www.promediate.co.uk/who-we-are/find-a-mediator-for-your-dispute/Video about how to train as a mediator online
Now is the time to train as a mediator – online plus day in person assessment
Our Mediators
Others
What we do
Arrange a mediation find a mediator for civil and commercial or workplace dispute
Mediators for your dispute
Mediation Services qualified civil commercial and workplace mediators to mediate business, personal, consumer and workplace disputes.
Mediator training and mediation observations
We are an ADR Provider registered with the Gambling Commission and Chartered Trading Standards Institute. To find out more please click on the following links:
Members Area for businesses registered with us.
Documents and Guidance for complying with the ADR Regulations
I would really like to take this opportunity to thank you so much again for, not just your help and support today, but prior to this meeting. You will never quite understand how much your kindness and support has meant to me – it’s made a very difficult situation, just a little less traumatic! I am glad that I held out to have you take on the case. You are a very nice person and I wish you every luck with your career and continue helping those in need with the same care that you showed me.
Pro Mediate assisted in bringing to a successful conclusion a protracted and extremely contentious matter.
The feedback from the clients was very positive and without the Mediator’s capable handling of the process it is unlikely that the outcome would have as swift or as cost effective.
Peter is an excellent mediator. He has an open and approachable attitude that put my client at ease. He was very quick in building a rapport of trust and confidence, and his direct “can do” approach helped the parties to narrow down the issues between them and find a resolution to their dispute. I would not hesitate to recommend him.
Thank you again, Peter, for your kindness, patience and professionalism!
10. Do you have any further comments on this mediation or suggestions as to how the Mediation Scheme could be improved? If yes, please provide them below
I was very impressed with the utterly unexpected, but completely successful, outcome, which I think took us all by surprise.
Unfortunately, all the “action” took place – out of necessity – in another room from my clients and me, with the mediator, the other party and only one of our group, so we could only wait, and get bulletins on progress. But this was clearly the correct tactic.
It can’t be denied that the outcome was superb for all concerned, but especially (in my opinion) for my clients. It was one that none of us believed possible beforehand, and even at 2pm that day we were doubting that we’d get anywhere. Just shows you. 11. How do you rate the performance of the mediator?
Peter Causton was excellent. Very impressive staying power.
Peter attended our property to Mediate a neighbour dispute regarding a boundary fence.. All communication between ourselves and our neighbour had broken down and the stress we had both encountered regarding this matter was at boiling point. We were advised by our Solicitors and the Courts that we should attempt Mediation as an alternative to Court Proceedings for a dispute of this nature. We were very very sceptical about this. And unbelievably a resolution was found !!! which both ourselves and our neighbour was happy with. We can now continue with our lives stress free. All it needed was somebody Independent and unattached to the situation to step in with legal guidance, calmness, patience and REASON !! Would highly recommend this approach and this Company. A big thank you from myself and my husband to Peter and his Company ‘Promediate’..
Excellent and he conducted himself with utmost professionalism and was pragmatic throughout the day and tried his best to broker settlement despite this matter being a very difficult matter in very difficult circumstances and his conduct and manner with our clients was particularly exemplary and the way he tested the cases was very impressive.
Online Mediator Training Course
“You are very good at all the technology”
“Course is very good. You are a great teacher”
”thank you so much. It was brilliant!”
”awesome day today I really enjoyed it!”
“If I had to rate it on an out of 10 basis, it would be a 10/10”
“Overall the course was utterly brilliant and thought provoking”
“The course is mainly practical. It never “dragged on all key items were addressed”
I cannot recommend ProMediate (UK) Linited highly enough. The other party were refusing to engage which resulted in me having to start court action to force a dialogue to even take place. Peter Causton then handled matters and was absolutely superb – an extremely thorough professionally credible and supportive service. Many Thanks
Court of Appeal recommends mediation to warring siblings in inheritance and probate case
The Court has once again highlighted the importance of ADR or mediation in disputes about wills and probate. The case was that of Rea v Rea [2021] EWHC 893 (Ch) This was a second appeal against a decision of Deputy Master Arkush (the "Deputy Master") given on 13...
Annual ADR Reports for CTSI and UKGC published
We have completed our annual Reports relating to the ADR/mediations we have carried out. We have not carried out any gambling operator mediations this year. The number of cases we dealt with reduced following Brexit as we used to work for EU gambling operators. In...
The Last Judgment/Macleod’s Last Tape – Judge orders compulsory mediation on costs in Charles Elphicke v Times Newspapers case
Master Macleod has given her last judgment which may be of long lasting relevance to the world of litigation and ADR/mediation. In case of Charles Elphicke v Times Newspapers (Neutral Citation Number: [2024] EWHC 2595) the judge considered whether there was any...
Awaab’s Law: Social and Private landlords to face strict timetables for repairs. Will there be an increase in housing disrepair claims? Is Mediation the answer?
As part of my role as a barrister I often have to help tenants making claims for housing disrepair. It is often quite shocking to see the conditions tenants are living in. I also sometimes act for landlords facing such claims so can see things from both sides. In...
Compulsory Alternative Dispute Resolution from 1 October 2024
Long awaited changes to the Civil Procedure Rules came into force on 1 October 2024, confirming the English and Welsh civil courts' power to order parties to engage in alternative dispute resolution (ADR) including mediation. The changes are intended to give effect to...
Qualified Legal Representatives in Legal Cases – What do we do?
When I am not mediating I spend some time working as a qualified legal representative. This is an interesting and fulfilling role in family proceedings or indeed a civil case in which domestic abuse is alleged. In these circumstances there is a prohibition against the...
Boundary and property disputes: when can mediation help?
The old adage that an English person’s home is his/her castle has never rung so true. I have been struck by the number of boundary disputes hitting the headlines recently. The reports often focus on the financially ruinous nature of such disputes rather than how they...
Let’s learn from Oasis! Don’t look back in anger – mediate.
No one knows how the Gallagher brothers have managed to bury the hatchet but their story of reconciliation sends a message of hope to their people who are estranged from their families or in a dispute with family members. Whether they used the services of a formal...
Inheritance disputes are on the rise. How to avoid them. Mediation is one way of resolving a dispute.
One of the fastest growing areas of dispute is inheritance claims or will disputes. Unfortunately these often arise in families when a loved one passes away and beneficiaries feel that they haven’t received their fair share. The case of Rita Rea is an example. She was...
Dieselgate – The Billion Pound Claim. Court assesses Costs Budgets. Do they need a mediator?
There is currently a group claim proceeding through the Courts in relation to diesel emissions. The Court recently had to look at the costs budgets. The costs being incurred were detailed in the judgment published publicly. The Courts will generally try to limit the...
The Increasing Role of Mediation in Resolving Disputes
The Role of Mediation in Dispute Resolution Disputes occur in everyone’s lives which is proven by the fact that around 17,000 mediations take place in England and Wales each year as reported by the 2023 Tenth Centre for Effective Dispute Resolution (CEDR) Mediation...
Interested in Mediating? - Get in Touch
If you are interested in mediation, send us an enquiry by email and we will get back to you as soon as we can!