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ProMediate – Europe’s newest mediation and Conciliation Services Provider  – Promediate can help you to  Find a Mediator for your Dispute

Where there is discord let us bring peace. Don’t Hesitate – Mediate today!

Get In Touch and Find A Mediator

Contact us by Phone: 0203 621 3908 Or 07827 961764 Or by Email:


Certified as ADR Provider by Chartered Trading Standards Institute we already provide ADR mediation services to a major retailer, travel group and solicitors and barristers.  Businesses – Go no further – we can help you to comply with the ADR Directive and ODR Regulations.


Certified as ADR Provider by Chartered Trading Standards Institute

Authorised to provide ADR services to Gambling Operators through the Gambling Commission

Appointed as ADR Provider to the British Racecourse Bookmakers’ Association – the BPA –

Go no further – we can help gambling operators to comply with the ADR Directive and ODR Regulations.


We provide mediation services in disputes between businesses and consumers in the UK and also business to business disputes

Find a Mediator for consumer disputes - EU ODR Platform

New legislation means that all businesses selling goods and services online need to provide a link to the EU online complaints Portal on their websites by 15 February 2016 as well as nominating a certified ADR Provider to customers in dispute. ProMediate is launching a new decision making service solely for use through the Platform for low value complaints. Decision Maker aHR0cDovL3d3dy5mcmVlbG9nb3NlcnZpY2VzLmNvbS9hcGkvbWFpbi9pbWFnZXMvMWorb2psMUtPTWtYOVd5b2ZCZTQzRDZrai4uLmVKcmhWUGtSdkV3WHMxTTNFTW9BSnRsQ1V1aC4uLkJpOFBVNQ==

Find a Mediator for Any Dispute

Our expert panel of mediators can resolve large commercial and civil disputes, as well as workplace and family disputes

Find a mediator for Complaints about Professionals

Our panel of mediators includes specialists in the area of complaints about professionals such as solicitors, surveyors, IT consultants accountants and architects.  We are certified by CTSI to deal with disputes about lawyers as advised by the Law Society and the Bar Council, ILEX and other lawyers’ regulatory bodies.


Certified by OfCom for disputes with Communications Providers and Postal Operators where not covered by OfCom’s compulsory schemes.


Before we can act the business complained of must have sent a deadlock letter/email to the consumer and provided our details as ADR Provider under the ADR Regulations.  If in doubt, please check with the business which ADR Provider they inform customers about and whether they agree to use them.


The Courts encourage parties to mediate before and during proceedings.  If they refuse then the Courts can impose costs sanctions.


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Settle for the Best – ProMediate is better than the rest!

Find a Workplace Mediator

We can help you to find a Workplace Mediator for any workplace dispute

Find a Professional Mediator

There are plenty of mediators in the UK. What separates Pro Mediate from the rest?

What We Do

Experts in Alternative Dispute Resolution and negotiation between two or more parties.


In the event of any unresolved complaint about any business trading online, including ProMediate, the link to the EU Online Dispute Resolution Platform is

The EU maintains a list of ADR entities which can be found at

This list is also available in hard copy format at our premises.

In 2015:




ProMediate wishes to provide consumers with a means of mediating disputes about airlines.  Sadly this isn’t possible owing to the position taken by the CAA as set out in the following article: alternative-dispute-resolution/

ProMediate is proud of its track record in resolving disputes and encourages all customers to complete a customer satisfaction survey, or to complete a review on Google.  Below is some of the feedback we have received: Mediation Feedback:


The clients were delighted with the result, and are grateful for your assistance in resolving it. We were very satisfied with the outcome.  My client was very happy and is now a convert to mediation.

Nothing beats a professional and personal approach. You conducted yourself with me with the greatest respect. I was impressed by the way in which you handled the negotiations. The matter was done and dusted by 3pm which must be a record in a full day’s mediation! Can I just say thank you to you for your assistance with the settlement.

Consumer disputes feedback:

Fantastic service – so easy to use – was put at ease straight away.  Promediate helped me to resolve a recent insurance policy dispute. 

They were extremely friendly helpful and knowledgeable.  I would highly recommend their services. [ProMediate] gave good advice when we were in dispute with a service provider.  [The mediator] acted quickly and advised us on our next steps.  Would definitely recommend.

The response I received to my enquiry was extremely useful in pointing me in the right direction, so much so that I no longer feel that I am floundering but have a more clear cut course of action. 

ProMediate resolved my issue that had been dragging on for over 3 months in only a matter of days – a very effective service.
Peter Causton

Don’t prevaricate, Pro Mediate!

If you need a fast and efficient approach to your dispute, you can count on Pro Mediate to help.

Recent Blog Posts

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Mediation for Solicitor Complaints

We recommend mediating disputes with clients – there is an obligation to provide details of a certified ADR provider and whether a firm will use them, so why are solicitors still refusing to mediate and allowing the client to go straight to the ombudsman?...

Don't Be Shy. Get In Touch.

If you are interested in working together, send us an inquiry and we will get back to you as soon as we can!
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