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ProMediate – Europe’s newest mediation and Conciliation Services Provider  – Promediate can help you to  Find a Mediator for your Dispute Where there is discord let us bring peace. Don’t Hesitate – Mediate today!

Get In Touch and Find A Mediator

Contact us by Phone: 0203 621 3908 Or 07827 961764 Or by Email: enquiries@promediate.co.uk

CERTIFIED BY CTSI and OFCOM

Certified as ADR Provider by Chartered Trading Standards Institute we already provide ADR mediation services to a major retailer, travel group and solicitors and barristers.  Businesses – Go no further – we can help you to comply with the ADR Directive and ODR Regulations.

CERTIFIED BY THE GAMBLING COMMISSION

Certified as ADR Provider by Chartered Trading Standards Institute Authorised to provide ADR services to Gambling Operators through the Gambling Commission Appointed as ADR Provider to the British Racecourse Bookmakers’ Association – the BPA – Go no further – we can help gambling operators to comply with the ADR Directive and ODR Regulations.

ONE STOP ADR SHOP - FIND A MEDIATOR

We provide mediation services in disputes between businesses and consumers in the UK and also business to business disputes

Find a Mediator for consumer disputes - EU ODR Platform

New legislation means that all businesses selling goods and services online need to provide a link to the EU online complaints Portal on their websites by 15 February 2016 http://ec.europa.eu.odr as well as nominating a certified ADR Provider to customers in dispute. ProMediate is launching a new decision making service solely for use through the Platform for low value complaints. Decision Maker aHR0cDovL3d3dy5mcmVlbG9nb3NlcnZpY2VzLmNvbS9hcGkvbWFpbi9pbWFnZXMvMWorb2psMUtPTWtYOVd5b2ZCZTQzRDZrai4uLmVKcmhWUGtSdkV3WHMxTTNFTW9BSnRsQ1V1aC4uLkJpOFBVNQ==

Find a Mediator for Any Dispute

Our expert panel of mediators can resolve large commercial and civil disputes, as well as workplace and family disputes

Find a mediator for Complaints about Professionals

Our panel of mediators includes specialists in the area of complaints about professionals such as solicitors, surveyors, IT consultants accountants and architects.  We are certified by CTSI to deal with disputes about lawyers as advised by the Law Society and the Bar Council, ILEX and other lawyers’ regulatory bodies.

CERTIFIED BY OFCOM

Certified by OfCom for disputes with Communications Providers and Postal Operators where not covered by OfCom’s compulsory schemes.

BUSINESSES MUST HAVE AGREED TO MEDIATE

Before we can act the business complained of must have sent a deadlock letter/email to the consumer and provided our details as ADR Provider under the ADR Regulations.  If in doubt, please check with the business which ADR Provider they inform customers about and whether they agree to use them.

ALL THINGS MEDIATION

The Courts encourage parties to mediate before and during proceedings.  If they refuse then the Courts can impose costs sanctions.

KEEPING YOU INFORMED

Sign up to our regular newsletter, Mediation Future, so that we can keep you informed about developments in the world of dispute resolution

DON'T SETTLE FOR SECOND BEST - FIND THE BEST MEDIATOR FOR YOUR DISPUTE

Settle for the Best – ProMediate is better than the rest!

Find a Workplace Mediator

We can help you to find a Workplace Mediator for any workplace dispute

Mediation Set up Service and Certificate

We can contact the other party and invite them to take part in alternative dispute resolution and provide you with a certificate to show to the Court if the other party refuses or ignores the proposal

Find a Professional Mediator

There are plenty of mediators in the UK. What separates Pro Mediate from the rest?

Mediation Set Up Service

Let us contact the other party to propose mediation for you

What We Do

Experts in Alternative Dispute Resolution and negotiation between two or more parties.
In the event of any unresolved complaint about any business trading online, including ProMediate, the link to the EU Online Dispute Resolution Platform is http://ec.europa.eu/odr http://ec.europa.eu/odr The EU maintains a list of ADR entities which can be found at https://webgate.ec.europa.eu https://webgate.ec.europa.eu This list is also available in hard copy format at our premises. In 2015: 2015-ecc-in-numbers_v4

Resolvair

ProMediate wishes to provide consumers with a means of mediating disputes about airlines.  Sadly this isn’t possible owing to the position taken by the CAA as set out in the following article: http://www.promediate.co.uk/civil-aviation-authority-blocks- alternative-dispute-resolution/ http://www.promediate.co.uk/civil-aviation-authority-blocks-alternative-dispute-resolution/
ProMediate is proud of its track record in resolving disputes and encourages all customers to complete a customer satisfaction survey, or to complete a review on Google.  Below is some of the feedback we have received: Mediation Feedback:

The clients were delighted with the result, and are grateful for your assistance in resolving it. We were very satisfied with the outcome.  My client was very happy and is now a convert to mediation. Nothing beats a professional and personal approach. You conducted yourself with me with the greatest respect. I was impressed by the way in which you handled the negotiations. The matter was done and dusted by 3pm which must be a record in a full day’s mediation! Can I just say thank you to you for your assistance with the settlement.

Consumer disputes feedback:

Fantastic service – so easy to use – was put at ease straight away.  Promediate helped me to resolve a recent insurance policy dispute.  They were extremely friendly helpful and knowledgeable.  I would highly recommend their services. [ProMediate] gave good advice when we were in dispute with a service provider.  [The mediator] acted quickly and advised us on our next steps.  Would definitely recommend. The response I received to my enquiry was extremely useful in pointing me in the right direction, so much so that I no longer feel that I am floundering but have a more clear cut course of action. 

ProMediate resolved my issue that had been dragging on for over 3 months in only a matter of days – a very effective service.
Peter Causton

Don’t prevaricate, Pro Mediate!

If you need a fast and efficient approach to your dispute, you can count on Pro Mediate to help.

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