Get In Touch and Find A MediatorContact us by Phone: 0203 621 3908 Or 07827 961764 Or by Email: firstname.lastname@example.org
CERTIFIED BY CTSI and OFCOM
CERTIFIED BY THE GAMBLING COMMISSION
Certified as ADR Provider by Chartered Trading Standards Institute
Authorised to provide ADR services to Gambling Operators through the Gambling Commission
Appointed as ADR Provider to the British Racecourse Bookmakers’ Association – the BPA –
Go no further – we can help gambling operators to comply with the ADR Directive and ODR Regulations.
ONE STOP ADR SHOP - FIND A MEDIATOR
We provide mediation services in disputes between businesses and consumers in the UK and also business to business disputes
Find a Mediator for consumer disputes - EU ODR Platform
New legislation means that all businesses selling goods and services online need to provide a link to the EU online complaints Portal on their websites by 15 February 2016 http://ec.europa.eu.odr as well as nominating a certified ADR Provider to customers in dispute. ProMediate is launching a new decision making service solely for use through the Platform for low value complaints. Decision Maker
Find a Mediator for Any Dispute
Our expert panel of mediators can resolve large commercial and civil disputes, as well as workplace and family disputes
Find a mediator for Complaints about Professionals
Our panel of mediators includes specialists in the area of complaints about professionals such as solicitors, surveyors, IT consultants accountants and architects. We are certified by CTSI to deal with disputes about lawyers as advised by the Law Society and the Bar Council, ILEX and other lawyers’ regulatory bodies.
CERTIFIED BY OFCOM
BUSINESSES MUST HAVE AGREED TO MEDIATE
ALL THINGS MEDIATION
KEEPING YOU INFORMED
DON'T SETTLE FOR SECOND BEST - FIND THE BEST MEDIATOR FOR YOUR DISPUTE
Settle for the Best – ProMediate is better than the rest!
In the event of any unresolved complaint about any business trading online, including ProMediate, the link to the EU Online Dispute Resolution Platform is http://ec.europa.eu/odr http://ec.europa.eu/odr
The EU maintains a list of ADR entities which can be found at https://webgate.ec.europa.eu https://webgate.ec.europa.eu
This list is also available in hard copy format at our premises.
ProMediate wishes to provide consumers with a means of mediating disputes about airlines. Sadly this isn’t possible owing to the position taken by the CAA as set out in the following article: http://www.promediate.co.uk/civil-aviation-authority-blocks- alternative-dispute-resolution/
ProMediate is proud of its track record in resolving disputes and encourages all customers to complete a customer satisfaction survey, or to complete a review on Google. Below is some of the feedback we have received: Mediation Feedback:
The clients were delighted with the result, and are grateful for your assistance in resolving it. We were very satisfied with the outcome. My client was very happy and is now a convert to mediation.
Nothing beats a professional and personal approach. You conducted yourself with me with the greatest respect. I was impressed by the way in which you handled the negotiations. The matter was done and dusted by 3pm which must be a record in a full day’s mediation! Can I just say thank you to you for your assistance with the settlement.
Consumer disputes feedback:
Fantastic service – so easy to use – was put at ease straight away. Promediate helped me to resolve a recent insurance policy dispute.
They were extremely friendly helpful and knowledgeable. I would highly recommend their services. [ProMediate] gave good advice when we were in dispute with a service provider. [The mediator] acted quickly and advised us on our next steps. Would definitely recommend.
The response I received to my enquiry was extremely useful in pointing me in the right direction, so much so that I no longer feel that I am floundering but have a more clear cut course of action.ProMediate resolved my issue that had been dragging on for over 3 months in only a matter of days – a very effective service.
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