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ProMediate – Europe’s newest mediation and Conciliation Services Provider   Where there is discord let us bring peace.

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Contact us by Phone: 0203 621 3908 Or 07827 961764 Or by Email:


Certified as ADR Provider by Chartered Trading Standards Institute we already provide ADR mediation services to a major retailer, travel group and solicitors and barristers.  Businesses – Go no further – we can help you to comply with the ADR Directive and ODR Regulations.


We provide mediation services in disputes between businesses and consumers in the UK and also business to business disputes

EU ODR Platform

New legislation means that all businesses selling goods and services online need to provide a link to the EU online complaints Portal on their websites by 15 February 2016 as well as nominating a certified ADR Provider to customers in dispute. ProMediate is launching a new decision making service solely for use through the Platform for low value complaints. Decision Maker aHR0cDovL3d3dy5mcmVlbG9nb3NlcnZpY2VzLmNvbS9hcGkvbWFpbi9pbWFnZXMvMWorb2psMUtPTWtYOVd5b2ZCZTQzRDZrai4uLmVKcmhWUGtSdkV3WHMxTTNFTW9BSnRsQ1V1aC4uLkJpOFBVNQ==


Our expert panel of mediators can resolve large commercial and civil disputes, as well as workplace and family disputes


Our panel of mediators includes specialists in the area of complaints about professionals such as solicitors, surveyors, IT consultants accountants and architects.  We are certified by CTSI to deal with disputes about lawyers as advised by the Law Society and the Bar Council, ILEX and other lawyers’ regulatory bodies.


Certified by OfCom for disputes with Communications Providers and Postal Operators where not covered by OfCom’s compulsory schemes.


Before we can act the business complained of must have sent a deadlock letter/email to the consumer and provided our details as ADR Provider under the ADR Regulations.  If in doubt, please check with the business which ADR Provider they inform customers about and whether they agree to use them.


The Courts encourage parties to mediate before and during proceedings.  If they refuse then the Courts can impose costs sanctions.


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Settle for the Best – ProMediate is better than the rest!

Why Pro Mediate

There are plenty of mediators in the UK. What separates Pro Mediate from the rest?

What We Do

Experts in Alternative Dispute Resolution and negotiation between two or more parties.


In the event of any unresolved complaint about any business trading online, including ProMediate, the link to the EU Online Dispute Resolution Platform is

The EU maintains a list of ADR entities which can be found at

This list is also available in hard copy format at our premises.

In 2015:




ProMediate wishes to provide consumers with a means of mediating disputes about airlines.  Sadly this isn’t possible owing to the position taken by the CAA as set out in the following article: alternative-dispute-resolution/

ProMediate is proud of its track record in resolving disputes and encourages all customers to complete a customer satisfaction survey, or to complete a review on Google.  Below is some of the feedback we have received: Mediation Feedback:

The clients were delighted with the result, and are grateful for your assistance in resolving it. We were very satisfied with the outcome.  My client was very happy and is now a convert to mediation. Nothing beats a professional and personal approach. You conducted yourself with me with the greatest respect. I was impressed by the way in which you handled the negotiations. The matter was done and dusted by 3pm which must be a record in a full day’s mediation! Can I just say thank you to you for your assistance with the settlement.

Consumer disputes feedback:

Fantastic service – so easy to use – was put at ease straight away Promediate helped me to resolve a recent insurance policy dispute.  They were extremely friendly helpful and knowledgeable.  I would highly recommend their services. [ProMediate] gave good advice when we were in dispute with a service provider.  [The mediator] acted quickly and advised us on our next steps.  Would definitely recommend.

ProMediate resolved my issue that had been dragging on for over 3 months in only a matter of days – a very effective service.
Peter Causton

Don’t prevaricate, Pro Mediate!

If you need a fast and efficient approach to your dispute, you can count on Pro Mediate to help.

Recent Blog Posts

Learn from the top thought leaders in the industry.

Small Business Commissioner

  Offering mediation to businesses in dispute is what the GMCC Dispute Management Service is designed to achieve, saving businesses time and money involved in going to Court. The government had the same idea when it came up with the concept of the Small Business...

Avoiding Court and Lawyers’ costs

Another reason to use alternative dispute resolution to avoid Court has been highlighted this week. The Legal Services Consumer Panel has said that law firms should have to reveal what they charge for services, suggesting that solicitors emulate dentists in posting...

Avoiding Court – Mediate!

We have set up a Dispute Management Service to advise businesses as to alternative dispute resolution for any disputes arising. Avoiding Court can save businesses money. The Bar Council has warned that the sharp drop in the number of county court judgments (CCJs)...

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If you are interested in working together, send us an inquiry and we will get back to you as soon as we can!
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