What is workplace mediation?
Workplace mediation is the process when a mediator facilitates a discussion between individuals to find a mutual resolution. Our mediators are professionally trained, independent and impartial.
Workplace mediation normally takes place when informal discussions have failed to come up with a solution. The process is voluntary, giving all parties the freedom to terminate.
We encourage all parties to attend our mediation service in good faith. All parties must show a willingness to be honest and open around issues that are currently being experienced in the workplace.
We take away the me versus you attitude. We encourage collaboration in order to find an agreement that is mutually acceptable for all parties.
Why use our workplace mediation service?
- It’s quick
- It’s inexpensive
- Can repair and maintain workplace relationships
- Parties have control of the solution
- Empowering
- Produces sustainable solutions
- Can be used for individuals or teams
- Can boost team morale
- It limits damage and risk of escalation
- Creates an environment where people feel they can talk openly
- Can reduce absenteeism
Workplace mediation, in most cases, repairs broken relationships and creates a healthy working environment for the whole team.
Our workplace mediators will identify when it is or is not suitable to mediate and are experienced in working alongside and engaging reluctant parties.
Working with ProMediate’s mediators
ProMediate’s workplace mediators are here to assist with any employment and workplace disputes. Mediation is perfect for disputes between an individual and manager, disputes in a team or between an individual and HR department. Workplace mediation can alleviate stress, tension and negativity as we engage in effective communication and problem solving.
Workplace mediation is a positive opportunity for people to resolve practical problems, interpersonal issues and to restore and maintain the employment relationship. This means the focus is on working together to go forward.
The earlier dispute resolution takes place the better the outcome is for all parties concerned. The great thing about our workplace mediation service is that it can be used with or as an alternative to more formal procedures. These procedures are disciplinary, grievance disputes procedures and court proceedings. But regardless of how it is used, it will ensure to save time and de-escalate conflict and organisational costs.
Our mediators are approachable, so if you have any questions about the process of our workplace mediation service, don’t hesitate to contact us.
We can help with the following disputes:
- Disputes between employees and within teams
- Allegations of inappropriate behaviour including bullying, harassment, and discrimination
- Disputes stemming from absence, disciplinaries and returning to work
- Disputes between leaders, decision makers and managers, at all levels
- Conflicts arising with or between customers, business to business or suppliers
- Conflicts arising from claims of unfair dismissal, redundancy pay and breach of contract
- Disputes arising from change
- Failure to make reasonable adjustments
- Disputes around equal pay, pay and grading TUPE etc
Comments and feedback on our workplace mediation service…
”I would highly recommend using ProMediate for mediation, as they bend over backwards to remain impartial, but get the best outcome.” – Anon
Next steps
Either email, phone or use the contact us form to notify us of your query or case.
One of our friendly workplace mediators will aim to respond to you within 5 working days. This is to arrange an appointment to discuss your case in detail. In this conversation all questions and queries are welcome and will allow you the opportunity to familiarise yourself with the mediation process.
From there if you wish to go ahead with the service we will then arrange a time where your mediator will meet with the disputing parties separately. This is a great opportunity for each party to discuss their current concerns and start to form the agenda of the joint session.
Your mediator will arrange a time and place that is mutually suitable for all parties for the joint mediation session to take place.
To refer a case please contact us at enquiries@promediate.co.uk
All of our mediators have completed relevant in depth mediation training, have on-going CPD and supervision. They are also fully insured for both professional indemnity and public liability. All of our mediators are members of the Civil Mediation Council.