Find A Mediator - Who are our ADR officials and mediators?

Find A Mediator For Consumer and Gambling Disputes

 CONSUMER ADR OFFICIALS

 We now have 2 ADR Officials  for general consumer ADR:

Peter Causton who is a qualified CMC registered mediator.

Alison Davies who is a qualified mediator and has a BSC in counselling. As the owner of a small business she also has experience dealing with consumers and traders.

Remuneration

Peter is a director of ProMediate and is not employed by any trader for whom ProMediate provides ADR services.  The same applies for Alison. Nor have they and nor do they receive any payment from any trader. Peter receives payment from any profit ProMediate makes as a dividend. Alison is paid by ProMediate on a case by case basis.

Conflicts of Interest

Peter and Alison are independent and abide by the European Code of Conduct for mediators.

Prior to dealing with any case they have to declare to the parties if they have any conflict of interest and if they do then the parties are informed and another mediator is located to deal with the case if the parties agree.

 GAMBLING ADR OFFICIAL

We have 1 ADR official for Gambling Disputes, which consists of 1 manager, Peter Causton., who is a barrister and founder of ProMediate as well as a fellow of the Civil Mediation Council.

His details and those of our other civil mediators can be found at

https://www.promediate.co.uk/who-we-are/find-a-mediator/

They were all appointed on a permanent basis after a rigorous interview to check competency. They are all qualified lawyers or mediators and comply with the EU code of conduct for mediators.

in practice, as we only deal with a small number of cases, the majority of cases are dealt with by the mediators listed below.

Training in distance mediation techniques (telephone and online) is provided to all panel members.

We will always allocate an ADR Official/mediator to the dispute based upon their knowledge, expertise and experience in the area, such as dealing with lawyers’ complaints or OfCom complaints about postal or communications services.

Languages

We are happy to mediate in English and French. We use google translate for emails.

All of our mediators are Civil Mediation Council Registered