Who We Are
All the mediators on the Promediate panel are passionate about helping people resolve their disputes and move on with their lives.
Did you know that the settlement rate of cases in the High Court Chancery Division ranges between 92.3% – 94.4%? Typically, the majority of cases issued in any Court end up being settled before trial. With the stress and time involved in Court and Tribunal proceedings, Court fees increasing, lawyers’ costs being irrecoverable in Small Claims and Employment Tribunals and the Courts penalising litigants for not mediating, people are interested in settling at an early stage.
If you are considering making a claim in the County Court, which is under £10,000, then why not consider mediating your dispute?
There are no lawyers’ costs recoverable in the small claims court, generally, unless there has been unreasonable conduct. If you mediate your dispute before bringing Court proceedings you have a greater chance of arguing that you have acted reasonably.
We have set up a ground breaking scheme called Click2Resolve to deal with low value claims quickly and efficiently. We take your claim very seriously as just because a claim is low value in monetary terms it can still be very significant and important for you.
Contact us by completing the form below
Recent Blog Posts
Learn from the top thought leaders in the industry.
Tenants win cases against landlords confirming housing cases not to be stayed for internal complaints procedures – Why not mediate instead?
Court Decisions on Housing Disrepair Claims & Landlords’ Internal Complaints Procedures Key Themes Allocation of Housing Disrepair Claims: Whether cases should be heard in the small claims track (limited costs) or fast track (recoverable costs). Use of Internal...
£1,000,000 interest penalty
Court Slams Unreasonable Refusal to Mediate and Awards Penalties for Ignoring Part 36 Offer Henderson & Jones Ltd v Salica Investments Ltd & Ors [2025] EWHC 838 (Comm) IntroductionIn a strongly worded judgment, the High Court has reinforced the importance of...
Flowchart for costs sanctions and refusal to mediate:
Here's a structured flowchart illustrating when courts are likely to impose costs sanctions in civil cases for refusing to mediate, based on PQR Ltd v XYZ Corp and the broader legal framework: Flowchart: When Will Courts Impose Costs Sanctions for Refusing Mediation...
Don't Be Shy. Get In Touch.
If you are interested in working together, send us an inquiry and we will get back to you as soon as we can!
ProMediate is certified by CTSI to provide mediation services for consumer/business disputes in the UK. The charges that ProMediate is authorised to raise for each dispute dealt with are as follows:
Cost to businesses:
Value of Goods or Services
Up to £1,000 – £50 plus VAT
– £2,500 – £75 plus VAT
– £5,000 – £100 plus VAT
– £7,500 – £125 plus VAT
– £10,000 – £150 plus VAT
Payment can be made here for individual disputes:
Business Membership fee £100 plus VAT – sign up here……
Cost to Consumers:
Value of Goods or Services
Up to £1,000 – £10 plus VAT
£2,500 – £25 plus VAT
£5,000 – £50 plus VAT
£7,500 – £75 plus VAT
£10,000 – £100 plus VAT
The above charges are based upon 1 hour of mediator time. Disputes above this value can exit the scheme and be dealt with by ProMediate’s general mediation service.
It is a term of the Click2Resolve scheme that the business and consumer must consent to use the service, before instructing us.
Payment by Consumers can be made here……
Mediation Set up Service
If you contact us without first getting the other person or business to agree to use our service, we will contact them to try to obtain their agreement.
In those circumstances we do charge a set up fee for this service. It is sometimes possible to resolve your dispute informally after one or two calls without even booking a mediation appointment!
When we receive an initial enquiry we crack on immediately trying to make contact with the other side in the dispute, emailing info, leaving messages on the telephone and even text messages. Our working hours are never 9-5 and we will often make contact at a time that meets the needs of our clients, evenings and weekends included.
Sometimes one side requires key information before they will agree to mediate. We will often liaise with all concerned to make sure this is shared. Once contact is made there will be further to-ing and fro-ing to set up the appointment, documents sent out and making sure everyone is comfortable with the process.
We charge the following fees for contacting the other party in this way:
Value of Goods or services:
Up to £1,000 – £10 plus VAT
– £2,500 – £25 plus VAT
– £2,500 upwards – £50 plus VAT
If you have already discussed your case with one of our mediators and need to pay your set up fee click below to pay by PayPal (if you need an alternative payment method please contact our office on 01928734630). (click below to make a payment)