The Law Society has issued guidance regarding the ADR Directive information requirements for Solicitors and ProMediate is one of the ADR entities certified to deal with disputes between lawyers and clients.
Solicitors are obliged to put forward an ADR option to clients after exhausting the internal complaints procedure, as well as informing clients about the Legal Ombudsman. Failure to do so would amount to a breach of the ADR Regulations.
ProMediate is recommended because it has mediators on its panel who specialise in dealing with solicitors’ complaints.
Please do not hestitate to contact us if you require more information.