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We received the following feedback today, from a solicitor and a consumer:

Peter, your advice and professional, caring interest, have been invaluable in aiding us in this matter and both Liz and I would wish you to know how much we have appreciated your ongoing interest and concern.

From Solicitor:

How do you rate the performance of the mediator?

Very good – he was alive to the issues and gave appropriate and sensible warnings re costs