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ProMediate (UK) Limited

Accredited Civil Mediation Council Mediation Services

Professional Mediation Services – By CMC Accredited Professional Mediators 




ProMediate provides mediation services to solicitors, businesses and individuals

Whatever your dispute – whether it be multi-track litigation, pre-litigation or already progressing through the Courts, a consumer dispute about goods or services, or a dispute in the workplace, we can help to resolve it, efficiently and cost effectively.

We have a panel of expert Accredited Civil Mediation Council accredited mediators who resolve a wide range of disputes, from multi-million pound commercial disputes to small consumer disputes and workplace problems.

On this website, you will find details of our accredited mediators and information regarding mediation of high value commercial disputes and consumer complaints.

Get In Touch and Find A Mediator

Contact us by Phone: 0203 621 3908 Or by Email:


Book a Mediator

Small Claims, Fast Track and Multi-Track Litigation - Mediation
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Resolving Court Proceedings

Civil Mediation Council Accredited Mediators for Civil and Commercial Disputes

Our specialist mediators are available for full day mediations or by telephone or on a fixed/limited time basis.

We provide mediators for the Manchester Civil Justice Centre Mediation Pilot.


Manchester Mediation Pilot


Find a Professional Mediator

There are plenty of mediators in the UK. What separates Pro Mediate from the rest?

What We Do

Experts in Alternative Dispute Resolution and negotiation between two or more parties.

Mediation Set Up Service

Let us contact the other party to propose mediation for you

Find an Accredited Civil and Commercial Mediator for Any Dispute

Our expert panel of mediators can resolve large commercial and civil disputes, as well as workplace and family disputes

Certified By CTSI, the Gambling Commission and OFCOM

Certified as ADR Provider by Chartered Trading Standards Institute we already provide ADR mediation services to a major retailer, travel group and solicitors and barristers.  Businesses – Go no further – we can help you to comply with the ADR Directive and ODR Regulations.  We are also certified by OfCom and The Gambling Commission.  We have a members’ area containing information for traders/businesses and Gambling Operator scheme members.


We provide mediation services in disputes between businesses and consumers in the UK and also business to business disputes

Find a Mediator for consumer disputes - EU ODR Platform

New legislation means that all businesses selling goods and services online need to provide a link to the EU online complaints Portal on their websites by 15 February 2016 as well as nominating a certified ADR Provider to customers in dispute. ProMediate is launching a new decision making service solely for use through the Platform for low value complaints. Decision Maker aHR0cDovL3d3dy5mcmVlbG9nb3NlcnZpY2VzLmNvbS9hcGkvbWFpbi9pbWFnZXMvMWorb2psMUtPTWtYOVd5b2ZCZTQzRDZrai4uLmVKcmhWUGtSdkV3WHMxTTNFTW9BSnRsQ1V1aC4uLkJpOFBVNQ==

Find a mediator for Complaints about Professionals

Our panel of mediators includes specialists in the area of complaints about professionals such as solicitors, surveyors, IT consultants accountants and architects.  We are certified by CTSI to deal with disputes about lawyers as advised by the Law Society and the Bar Council, ILEX and other lawyers’ regulatory bodies.


Before we can act the business complained of must have sent a deadlock letter/email to the consumer and provided our details as ADR Provider under the ADR Regulations.  If in doubt, please check with the business which ADR Provider they inform customers about and whether they agree to use them.


The Courts encourage parties to mediate before and during proceedings.  If they refuse then the Courts can impose costs sanctions.


Sign up to our regular newsletter, Mediation Future, so that we can keep you informed about developments in the world of dispute resolution


Settle for the Best – ProMediate is better than the rest!

Find a Workplace Mediator

We can help you to find a Workplace Mediator for any workplace dispute

Mediation Set up Service and Certificate

We can contact the other party and invite them to take part in alternative dispute resolution and provide you with a certificate to show to the Court if the other party refuses or ignores the proposal

Mediation for Civil/Commercial Disputes:  Please click on the images for further information


Mediation For Consumer Disputes

ProMediate provides mediation services to resolve consumer complaints
Consumer/Business Mediation - Click 2 Resolve



Annual Report 1 October 2016 - 2017

Our Annual Report 2016 – 2017 can be found here:

Previous Reports can be found here: ‎




Mediation For Workplace Disputes

ProMediate provides mediation services to resolve disputes in the workplace


Workplace Mediation

Feedback from Clients

ProMediate is proud of its track record in resolving disputes - Mediation Feedback:



The clients were delighted with the result, and are grateful for your assistance in resolving it. We were very satisfied with the outcome.  My client was very happy and is now a convert to mediation. Nothing beats a professional and personal approach. You conducted yourself with me with the greatest respect. I was impressed by the way in which you handled the negotiations. The matter was done and dusted by 3pm which must be a record in a full day’s mediation! Can I just say thank you to you for your assistance with the settlement.

I just wanted to convey my client’s thanks for your patience and perseverance in bringing about a settlement last week. I thought that your style of mediating was perfectly suited to the dispute – a sentiment that was echoed by Counsel.

Consumer disputes feedback:

Fantastic service – so easy to use – was put at ease straight away.  Promediate helped me to resolve a recent insurance policy dispute.  They were extremely friendly helpful and knowledgeable.  I would highly recommend their services. [ProMediate] gave good advice when we were in dispute with a service provider.  [The mediator] acted quickly and advised us on our next steps.  Would definitely recommend. The response I received to my enquiry was extremely useful in pointing me in the right direction, so much so that I no longer feel that I am floundering but have a more clear cut course of action. 

ProMediate resolved my issue that had been dragging on for over 3 months in only a matter of days – a very effective service.
Federation of Small Businesses:
Your contribution to FSB’s research into small business dispute resolution and the E&W Civil Courts was incredibly helpful in enabling me to get a better understanding of the good and the bad of the current dispute resolution landscape in E&W and ideas for improvement.

Don’t prevaricate, Pro Mediate!

If you need a fast and efficient approach to your dispute, you can count on Pro Mediate to help.

Recent Blog Posts

Learn from the top thought leaders in the industry.

Solicitors cannot bluff in mediations!

In my experience as a mediator, parties often stress the strengths of their case and sometimes say that Counsel has already drafted the proceedings or that they have been advised that they have good prospects of success. It is difficult to know whether they are...

Court punishes party for refusing to mediate

In the latest decision on the issue of refusing to mediate the Court has once again reiterated that a party who refuses to mediate can be penalised in legal costs. This was an employment contract case involving two defendants where one defendant relied upon the...

Don't Be Shy. Get In Touch.

If you are interested in working together, send us an inquiry and we will get back to you as soon as we can!