Consumers file a complaint online here
Contact Us: 0203 621 3908 OR 0782 796 1764 OR enquiries@promediate.co.ukRecent Blog Posts
Learn from the top thought leaders in the industry.
Judicial Review and ADR
Navigating Time Limits in Judicial Review: What Happens When ADR Fails? Neutral Citation: [2025] EWHC 2479 (Admin) A recent High Court decision, R (Weis) v Commissioners for HMRC, provides crucial guidance for practitioners on two perennial challenges in public law:...
Judge considers refusal to mediate in respect of costs
No Costs Penalty for Delayed Mediation Agreement, But Court Reiterates Its Importance IN THE HIGH COURT OF JUSTICEBUSINESS AND PROPERTY COURTS IN BRISTOLTRUSTS AND PROBATE LIST (ChD)IN THE ESTATE OF YEAMON KEITH CARE (DECEASED) A recent costs decision in a contentious...
Wheres theres a will…how inheritance disputes can be difficult to resolve
A Cautionary Tale: The High Cost and Difficulty of Challenging a Will A recent High Court case over a family farm has laid bare the immense challenges of contesting a will, culminating in the judge, Mr Justice Michael Green, openly expressing his regret that the...
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If you are interested in working together, send us an inquiry and we will get back to you as soon as we can!
ProMediate is certified by CTSI to provide mediation services for consumer/business disputes in the UK. The charges that ProMediate is authorised to raise for each dispute dealt with are as follows:
Cost to businesses:
Value of Goods or Services
Up to £1,000 – £50 plus VAT
– £2,500 – £75 plus VAT
– £5,000 – £100 plus VAT
– £7,500 – £125 plus VAT
– £10,000 – £150 plus VAT
Payment can be made here for individual disputes:
Business Membership fee £100 plus VAT – sign up here……
Cost to Consumers:
Value of Goods or Services
Up to £1,000 – £10 plus VAT
£2,500 – £25 plus VAT
£5,000 – £50 plus VAT
£7,500 – £75 plus VAT
£10,000 – £100 plus VAT
The above charges are based upon 1 hour of mediator time. Disputes above this value can exit the scheme and be dealt with by ProMediate’s general mediation service.
It is a term of the Click2Resolve scheme that the business and consumer must consent to use the service, before instructing us.
Payment by Consumers can be made here……
Mediation Set up Service
If you contact us without first getting the other person or business to agree to use our service, we will contact them to try to obtain their agreement.
In those circumstances we do charge a set up fee for this service. It is sometimes possible to resolve your dispute informally after one or two calls without even booking a mediation appointment!
When we receive an initial enquiry we crack on immediately trying to make contact with the other side in the dispute, emailing info, leaving messages on the telephone and even text messages. Our working hours are never 9-5 and we will often make contact at a time that meets the needs of our clients, evenings and weekends included.
Sometimes one side requires key information before they will agree to mediate. We will often liaise with all concerned to make sure this is shared. Once contact is made there will be further to-ing and fro-ing to set up the appointment, documents sent out and making sure everyone is comfortable with the process.
We charge the following fees for contacting the other party in this way:
Value of Goods or services:
Up to £1,000 – £10 plus VAT
– £2,500 – £25 plus VAT
– £2,500 upwards – £50 plus VAT
If you have already discussed your case with one of our mediators and need to pay your set up fee click below to pay by PayPal (if you need an alternative payment method please contact our office on 01928734630). (click below to make a payment)